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Return and Damage Policy

Returns:

Our policy lasts 30 days from the order date. If your request for return is past day 30, we can’t offer you a refund or exchange. We are also flexible, so do not hesitate to email, or call us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There are no returns on tinted paint, or any premixed paint that has been used.

We test all colors from any manufacturer that is not Benjamin Moore to ensure that the color is correct. We also keep a small sample for reference. 

It's very rare that a color we tint from another manufacturer is not accurate. 


Non-returnable items:

Any tinted paint or custom colors. This is industry standard. If it's our fault that the color is wrong, we will always replace the item. 

Refunds:


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 


When you are approved for your refund, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

Late or missing refunds (if applicable):

Please contact us at support@pontiacpaintsupply.com or call (855) 672-0422


Return Shipping:

We pay return, and outgoing shipping costs for any order that is incorrect. Our error rate is less than 1%. If this does happen, we always make it right, and you will not have to pay shipping costs. 

For any other type of return, please contact us for a shipping label. We do not refund outgoing shipping charges. This includes any shipping cost to us with total orders over $199 that ship "free."

Damage:

We over-pack every shipment that leaves our warehouse to ensure that your package is safe throughout the delivery process. We rarely encounter damaged packages.

If you happen to have damage, please contact us with pictures. On occasion, some items may be shipped to you with minor dents, and dings. While we strive to send you items in pristine condition, we don't always receive items in pristine condition from manufacturers. 

For any questions or concerns please send us an email at support@pontiacpaintsupply.com or call us (855) 672-0422.